1. Introduction

Iwedowo Services ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and mobile app.

2. Information We Collect

• Account details such as name, email address, phone number, and password.
• Vehicle, booking, appointment, order, and emergency request details you submit.
• Payment references and transaction metadata from secure payment providers (we do not store card PIN/CVV).
• Technical data such as device type, browser/app usage, IP address, and activity logs.

3. How We Use Information

• To provide rentals, services, spare-parts orders, and emergency support.
• To process and verify payments and send transactional notifications.
• To manage your account, improve support, and prevent fraud or abuse.
• To improve platform reliability, performance, and product features.

4. Sharing of Information

We only share data with trusted service providers where necessary, including payment processors, messaging/email providers, and authorized operational staff. We do not sell your personal data to third parties.

5. Data Security

We apply technical and organizational safeguards to protect your information. While no system is 100% secure, we continuously improve our controls to reduce risk and unauthorized access.

6. Your Rights

You may request access, correction, or deletion of your personal information, subject to legal and operational requirements. To make a request, contact us via the email below.

7. Cookies and Tracking

We may use cookies or similar technologies for session management, security, and analytics. You can manage cookie settings through your browser controls.

8. Children's Privacy

Our services are not directed to children under 13. If we become aware of data collected from a child without appropriate consent, we will delete it as required.

9. Changes to This Policy

We may update this policy from time to time. Updates become effective when published on this page with a revised "Last updated" date.

10. Contact Us

For privacy questions or requests, contact us at info@iwedowo.com.